Privacy notice
Last updated: 5 October 2026.
Mr Robert Thompson trading as TeamRates operates the service. Write to Clay Tye Road, Upminster, Essex, RM14 3PL, United Kingdom, or support@teamrates.co.uk.
Information used
We process owner account details, club and team information, membership names and roles, player profiles and photos, fixtures, availability, ratings, votes, Locker Room posts, device sessions and notification subscriptions. We also process subscription status and billing references, support correspondence and operational logs. Stripe handles payment card details; TeamRates does not store full card numbers.
Why we use it
We use owner and billing information to provide the subscription contract, support accounts and meet legal obligations. We use necessary security and operational information for our legitimate interests in protecting and maintaining the service. Optional device notifications require your permission, which you can withdraw. Clubs decide which player information to enter and who can access it; TeamRates hosts that information on their instructions. Owners should provide their members with their own appropriate privacy information.
Service providers and access
Cloudflare provides hosting and storage, Clerk provides owner authentication and Stripe provides billing. Support mail is forwarded through Cloudflare to our Yahoo mailbox. Club content is available to members according to club roles and approvals. Authorised support access is limited to what is needed to operate the service and respond to requests. Service providers may process information internationally; their applicable data protection arrangements must be considered alongside your club’s requirements.
Cookies and device storage
Essential session cookies and local device storage keep you signed in, remember your club and support installed-app behaviour. Signing out removes the current device’s club access. Notification permission and subscriptions are stored for devices where you enable them.
Retention and your rights
Club content is kept during the subscription and for up to 90 days after access ends to allow recovery or export. Deleted information may remain in restricted recovery copies for up to 30 days. Financial records are retained where legally required. You may request access, correction, deletion or portability, or object to or request restriction of processing where applicable. For club-controlled player content, contact your club owner first; we will assist where appropriate. Contact support for owner-account or billing privacy requests. You can complain to the Information Commissioner’s Office.