Club data processing
These provisions form part of the subscription terms. Last updated: 5 October 2026.
Roles and instructions
The subscribing club is responsible for the purposes and lawful basis of its player and member data. TeamRates processes that content to host and operate the clubhouse on the club’s documented instructions, including its use of the app and authorised support requests. Processing lasts for the subscription and the agreed retention period. It includes storing, retrieving, displaying, updating and deleting club content about members, players and staff: names, roles, photos, sporting activity, ratings, availability and messages. Do not use the service to store medical or other special-category information.
Protection and assistance
TeamRates will limit access to authorised people under confidentiality obligations, use appropriate technical and organisational measures, and assist the club with data subject requests, security incidents, impact assessments and compliance information as required by applicable data protection law. TeamRates will notify the club without undue delay on becoming aware of a personal data breach affecting its content, and tell the club if an instruction appears to infringe applicable data protection law.
Providers
The club authorises Cloudflare for hosting and storage and Clerk for owner authentication. Stripe separately handles payment processing and associated obligations. Cloudflare Email Routing and Yahoo handle support correspondence, which should contain only information needed for the request. TeamRates will apply the required data protection obligations when engaging sub-processors and remains responsible for their processing obligations under this agreement. We will provide advance notice of a proposed sub-processor change and a reasonable opportunity to raise data protection objections. Where international transfers require safeguards, TeamRates will use the applicable lawful transfer mechanism.
Return, deletion and review
The club can request an export or deletion through support. After the subscription ends, ordinary club content is retained for up to 90 days for recovery or export, then deleted unless law requires retention. Restricted recovery copies expire within a further 30 days. TeamRates will make information reasonably necessary to demonstrate compliance available to the club, and allow and assist with appropriate audits by agreement, protecting other clubs’ data and service security.
For privacy requests or processing instructions, email support@teamrates.co.uk from your owner account’s email address.